Production Upload Instructions...
Below is the list of the 3 types of Flash-Drive Playback Units we've used over the years. If you are unsure which unit you have, look on the bottom of it for a label with the Manufacturer and Model Number then proceed to the appropriate instructions below.

For more complete instructions, including unit installation, troubleshooting etc, click the unit-type title below and a PDF of the manual will open in a new browser window.

Nel-Tech Labs USBi

  1. Download the MP3 file to your desktop on your PC or Mac Computer.
  2. Remove the Flash-Drive from your Playback unit and insert it into any available USB port on your PC or Mac. (The Drive should automatically register on your computer as a "Removable Disk" and, on a PC, give the Flash-Drive a drive letter.)
  3. Using a file browser, locate the USB Flash-Drive and delete any existing files on it.
  4. Then drag the new MP3 from your desktop onto the USB Drive and the file will be copied to it.
  5. The next step is platform dependent... On a PC, simply right-click on the "Removable Disk" from your file browser window and choose "Eject". On a Mac, Click the Eject arrow graphic next to the drive in the "Finder" window. Once this process is performed, remove the Flash-Drive from the USB Port and insert it into the Playback unit.
  6. The Unit will begin loading the production from the Flash-Drive (this can take up to 8 minutes). While loading you will see the light on the unit blink slowly. Once the unit finishes loading, the light will glow solid. Proceed to step 7.
  7. Call into the phone system and get placed on hold, then adjust the "Volume" on the playback unit to your taste.

Premiere Technologies USB1100

  1. Download the MP3 file to your desktop on your PC or Mac Computer.
  2. Remove the Flash-Drive from your Playback unit and insert it into any available USB port on your PC or Mac. (The Drive should automatically register on your computer as a "Removable Disk" and, on a PC give the Flash-Drive a drive letter.)
  3. Using a file browser, locate the USB Flash-Drive and delete any existing files on it. NOTE: Be sure to delete the "pmode.dat" file.
  4. Then drag the new MP3 from your desktop onto the USB Drive and the file will be copied to it.
  5. The next step is platform dependent... On a PC, simply right-click on the "Removable Disk" from your file browser window and choose "Eject". On a Mac, Click the Eject arrow graphic next to the drive in the "Finder" window. Once this process is performed, remove the Flash-Drive from the USB Port and insert it into the Playback unit.
  6. Press the "Reset" button next to the Flash-Drive on the unit and your new On-Hold Production should begin playing in a few seconds.
    Proceed to step 7.
  7. Call into the phone system and get placed on hold, then adjust the "Volume" on the playback unit to your taste.

Premiere Technologies USB1200

  1. Save the attached MP3 file to your desktop on your PC or Mac Computer.
  2. Remove the Flash-Drive from your Playback unit and insert it into any available USB port on your PC or Mac. (The Drive should automatically register on your computer as a "Removable Disk" and, on a PC give the Flash-Drive a drive letter.)
  3. Using a file browser, locate the USB Flash-Drive and delete any existing files on it.
  4. Then drag the new MP3 from your desktop onto the USB Drive and the file will be copied to it.
  5. The next step is platform dependent... On a PC, simply right-click on the "Removable Disk" from your file browser window and choose "Eject". On a Mac, Click the Eject arrow graphic next to the drive in the "Finder" window. Once this process is performed, remove the Flash-Drive from the USB Port and insert it into the Playback unit. Your new On-Hold Production should begin playing right away.
  6. Call into the phone system and get placed on hold, then adjust the "Volume" on the playback unit to your taste.

On-Request FULL - $575

Includes:
USB loading Digital On-Hold Player
Custom Script Writing
Professional Production

On-Request MEDIUM - $450

Includes:
Custom Script Writing
Professional Production

On-Request LITE - $350

Includes:
Professional Production

woman_microphone_small

noRiskOur No-Risk Policy...

for On-Request Productions lets you submit a script or script outline, approve the script we write for you (if applicable), select your voice preference and music from our library, and preview the final production BEFORE you decide to buy it. If you're not happy with the production for any reason, we'll redo it to your satisfaction or you have no obligation to purchase it!

signUpSign Up!